I find myself in disbelief lately that it has been 2 years since the “world closed” for COVID. 2 years of restrictions, of being the first industry to be closed and the last industry to open with each lockdown. Two years of collaborating with other owners in my industry to try and get a seat at the table with the government to help educate them on what we do and how it could be done safely.
When I look back at the leader I have become and the companies that I now lead, I am in awe of the adversity and sheer raw will that I exerted to still be able to say I am still standing here before you today will all my companies in fact and dare I say, ready to thrive.
Change For The Better
I have had the chance to connect with several business owners over the past few weeks and I have had a question on my mind that I wanted to ask. Now that we have made so many changes in our businesses to pivot, to shift, to adapt and modify, which of these changes are actually for the better and are here to stay?
I asked Jacqui Jepson, owner of The Pink Wand Cleaning Services this question:
The Shift in my business that changed it for the better was the scaling of my team members going into homes and businesses to clean. Due to social distancing and new protocols we moved teams of three to teams of two cleaners. This showed drastically in our margins, we recognized that adding the 3rd person only shaved 15-30 minutes off the time and cut our margins 15 percent. We now work in teams of 2 and continue to see our profits and systems improve. We also were forced to really look at our safety program and digitize and systemize our protocols. The pandemic also showed us we could work remotely and we were able to let go of our office space in Olds Alberta and run this area remotely. This also helped our margins and expenses.
What Shifts Have You Made?
Jacqui and her company saw some huge shifts in how she looked at the way she ran her business. The pandemic caused her to challenge her belief systems and amazingly she has found some fantastic advantages. What shifts did the pandemic cause you to make that have been for the better? What advantages have you come up with as a result of having to reexamine business as you know it?
As always I am here to help you get to the next level in your business.